Privacy Notice
Personal Data Protection Notice for KL Wellness City (KLWC), KL International Hospital (KLIH), The Nobel Healthcare Park (TNHP)
KL Wellness City, KL International Hospital, and The Nobel Healthcare Park and subsidiary or associate companies (“KL Wellness City, KLIH, The Nobel Healthcare Park”) at Bukit Jalil (“we”, “us”, “our”) respect and are committed to the protection of your personal information and privacy. In this Personal Data Protection Notice, “you” and “your” include third parties whose personal data you have provided to us.
This Personal Data Protection Notice explains how we collect and handle your personal information, including your sensitive personal information, in accordance with the Malaysian Personal Data Protection Act 2010. Please note that we may amend this Personal Data Protection Notice at any time without prior notice and will publish the amended or revised Personal Data Protection Notice on our website or by email.
We may collect and process personal data of children under the age of 18 years old. If you are under 18 years old, please obtain your parent’s or guardian’s consent before providing your personal data to us. If we learn that we have collected such information from a child under 18 without verification of parental consent, we will delete the information. If you believe we might have any information from or about a child under 18 without parental consent, please contact us at the information provided below.
Note that your sensitive personal data (e.g., your physical or mental health condition) and medical information (e.g., patient medical history, diagnostics, allergies) will not be shared or disclosed to any entity unless you have provided your express, written consent.
1.1 Type of Personal Information
Personal information means any information which relates to you or any other third party related to you that was collected or provided to us for the purposes stated in Section 2 below. We process personally identifiable information, which may include:
- Name, NRIC number, contact details
- Financial and banking account details
- Information regarding family, relatives, or third parties you provide to us
- Preferences related to products and services you purchase from us
- CCTV/security recordings, location tracking/GPS information
- Other types of information collected via our channels
- Our website and affiliated third-party websites
- Mobile applications
- Electronic and physical forms
- Social media and communication messaging platforms
1.2 Source of Personal Information
Customer or Potential Customer
We collect your personal information directly from you or indirectly from your legal representatives, agents, and/or employer when you send us completed enquiry, application, and/or registration forms through various means, including online and physical hard copies. Personal information may also be collected from cookies through the use of our website.
Vendor, Supplier, Tenant, or Service Provider
We collect your personal information directly from you or indirectly from your employer or credit reference agencies when tendering for projects or sending completed enquiry and/or credit application forms through various means. Your personal information may also be collected from cookies through the use of our website.
1.3 Obligatory Personal Information
All requested information in the relevant forms is obligatory unless stated otherwise. Failure to provide the required information may result in our inability to process your request or provide the relevant services.
Customer or Potential Customer
Your personal information is collected and processed as required or permitted by law and for the following:
- Processing requested products or services
- Facilitating participation in contests or events
- Administering and communicating regarding services and/or events
- Processing payments
- Insurance purposes
- Applying for travel visas when required
- Ensuring physical safety and health compliance within our premises
- Internal investigations, audits, or security purposes
- Conducting marketing analysis and research
- Providing personalized products and services
- Enhancing customer experience
- Data analytics processing
- Contacting you for promotions, events, and advertising
- Internal records management and loyalty programs
Vendor, Supplier, Tenant, or Service Provider
Your personal information is collected and processed for the following:
- Processing requested services
- Credit account applications and creditworthiness assessments
- Administering commercial transactions
- Processing payments
- Insurance purposes
- Internal investigations, audits, or security purposes
- Legal and regulatory compliance
- Internal records management and loyalty programs
You may opt-out of marketing or promotional communications at any time by selecting the “unsubscribe” option in our email blasts or contacting us directly.
3.1 Entities Within KL Wellness City, KL International Hospital, The Nobel Healthcare Park
Your personal information may be processed and disclosed to entities within our group, including subsidiaries, related companies, holding companies, and outsourcing partners.
3.2 Classes of Third Parties
Your personal information may be disclosed to relevant third parties including:
- Professional advisors and corporate service providers
- Advertising and marketing partners
- Payment processors, cloud and hosting services, logistics and shipping partners
- Market research and survey agencies
- Social media platforms
- Business partners and affiliate networks
- Analytics and tracking providers
- Foreign embassies (for visa applications, if applicable)
- Governmental authorities, regulators, law enforcement agencies
3.3 Transfer of Your Personal Data Outside Malaysia
Your personal data may be transferred to third parties outside Malaysia, where necessary. We will ensure that such third parties are contractually bound to protect your personal information and process it according to our instructions.
4.1 Links to Other Sites
We are not responsible for the privacy practices of other websites linked on our site. We encourage you to read their privacy statements.
4.2 Location-Enabled Products or Applications
We use location-enabled services only to provide requested services. You can opt-out at any time.
4.3 Cookies
We use cookies to enhance user experience and collect browsing data. You can manage your cookie preferences via your browser settings.
You have the right to access and correct your personal information. If you would like to do so, please contact us using the details in Section 6.
If you wish to:
- Limit data processing
- Withdraw consent
- Make further inquiries or complaints
Please contact us or marketing department at: 603 – 8090 7777
We implement security measures including access controls, monitoring, and encryption to protect your personal information. However, while we strive to protect data transmission, we cannot guarantee absolute security.
We will store your personal data as long as necessary for business and legal purposes. Once no longer required, we will securely delete or anonymize it.
In the event of any conflict between this English version and its corresponding Bahasa Malaysia version, the English version shall prevail.
This Personal Data Protection Notice was last updated on 15 March 2025.
Notis Perlindungan Data Peribadi untuk KL Wellness City (KLWC), KL International Hospital (KLIH), The Nobel Healthcare Park (TNHP)
KL Wellness City, KL International Hospital, The Nobel Healthcare Park, termasuk syarikat subsidiari atau syarikat bersekutu (“kami”), menghormati dan komited terhadap perlindungan maklumat peribadi serta privasi anda. Dalam Notis Perlindungan Data Peribadi ini, “kami”, “kita” dan “milik kami” merujuk kepada KL Wellness City, KL International Hospital, The Nobel Healthcare Park, manakala “anda” dan “milik anda” merujuk kepada pihak ketiga yang maklumat peribadinya telah diberikan kepada kami.
Notis Perlindungan Data Peribadi ini menerangkan bagaimana kami mengumpul dan mengendalikan maklumat peribadi anda, termasuk maklumat peribadi sensitif anda, selaras dengan Akta Perlindungan Data Peribadi Malaysia 2010. Sila ambil perhatian bahawa kami boleh mengubah Notis Perlindungan Data Peribadi ini pada bila-bila masa tanpa notis awal dan akan menerbitkan notis yang telah dipinda atau dikemas kini di laman web kami atau melalui e-mel.
Kami mungkin mengumpul dan memproses data peribadi kanak-kanak di bawah umur 18 tahun. Jika anda berumur di bawah 18 tahun, sila dapatkan kebenaran ibu bapa atau penjaga anda sebelum memberikan data peribadi kepada kami. Jika kami mendapati bahawa kami telah mengumpul maklumat daripada kanak-kanak di bawah 18 tahun tanpa pengesahan kebenaran ibu bapa, kami akan memadamkan maklumat tersebut. Jika anda percaya bahawa kami mungkin mempunyai maklumat mengenai kanak-kanak di bawah 18 tahun tanpa kebenaran ibu bapa, sila hubungi kami melalui maklumat yang diberikan di bawah.
Maklumat peribadi sensitif anda (contohnya, keadaan kesihatan fizikal atau mental anda) dan maklumat perubatan anda (contohnya, sejarah perubatan pesakit, diagnosis, alahan) tidak akan dikongsi atau didedahkan kepada mana-mana entiti melainkan jika anda telah memberikan persetujuan bertulis secara jelas.
1.1 Jenis Maklumat Peribadi
Maklumat peribadi merangkumi sebarang maklumat berkaitan dengan anda atau mana-mana pihak ketiga yang berkaitan dengan anda yang dikumpul atau diberikan kepada kami bagi tujuan yang dinyatakan dalam Seksyen 2 di bawah. Kami memproses maklumat peribadi anda yang boleh dikenal pasti termasuk nama, nombor kad pengenalan, maklumat hubungan, maklumat kewangan dan akaun bank, maklumat mengenai keluarga, saudara-mara atau pihak ketiga yang anda berikan kepada kami, pilihan anda berkaitan produk dan perkhidmatan yang anda beli daripada kami, rakaman CCTV/keselamatan, maklumat penjejakan lokasi/GPS, serta maklumat lain yang diberikan melalui:
- Laman web kami dan laman web pihak ketiga yang bersekutu dengan kami;
- Aplikasi mudah alih kami;
- Borang elektronik atau fizikal daripada kami;
- E-mel; dan/atau
- Media sosial dan platform komunikasi lain.
1.2 Sumber Maklumat Peribadi
Kami mengumpul maklumat peribadi anda secara langsung daripada anda atau secara tidak langsung melalui wakil sah, ejen atau majikan anda apabila anda atau pihak berkaitan mengisi borang pertanyaan, permohonan atau pendaftaran secara dalam talian atau dalam bentuk fizikal di tempat awam atau premis kami. Maklumat peribadi anda juga boleh dikumpul daripada kuki melalui penggunaan laman web kami.
1.3 Maklumat Peribadi Wajib
Semua maklumat yang diminta dalam borang berkaitan adalah wajib diberikan kecuali dinyatakan sebaliknya. Jika anda gagal memberikan maklumat yang diperlukan, kami tidak dapat memproses permohonan atau menyediakan perkhidmatan yang berkaitan.
Kami mengumpul dan memproses maklumat peribadi anda bagi tujuan berikut:
- Memproses permohonan perkhidmatan yang diminta;
- Mengurus dan berkomunikasi berkaitan perkhidmatan dan acara kami;
- Memproses pembayaran yang berkaitan;
- Memastikan premis kami selamat dan memenuhi keperluan kesihatan dan keselamatan;
- Melaksanakan siasatan dalaman, audit atau tujuan keselamatan;
- Menjalankan analisis pemasaran dan corak pelanggan;
- Memberikan pengalaman pelanggan yang lebih baik melalui perkhidmatan yang diperibadikan;
- Menjalankan penyelidikan dan inovasi dalam produk dan perkhidmatan kami;
- Mematuhi kewajipan perundangan dan peraturan;
- Menghubungi anda mengenai produk, perkhidmatan, acara, promosi dan bahan pemasaran yang mungkin menarik minat anda.
Maklumat peribadi anda boleh didedahkan kepada pihak berikut:
- Syarikat subsidiari atau syarikat bersekutu;
- Penasihat profesional dan penyedia perkhidmatan korporat;
- Rakan kongsi pengiklanan dan pemasaran;
- Penyedia perkhidmatan pembayaran, penyimpanan awan dan sokongan pelanggan;
- Pihak berkuasa kerajaan dan badan pengawalseliaan yang berkaitan.
Anda mempunyai hak untuk mengakses dan membetulkan maklumat peribadi anda dengan menghubungi kami. Anda juga boleh menarik balik persetujuan anda terhadap pemprosesan maklumat peribadi anda pada bila-bila masa.
Kami telah melaksanakan langkah-langkah keselamatan fizikal, teknikal dan prosedur bagi melindungi maklumat peribadi anda daripada kehilangan, akses tidak sah atau pendedahan tanpa kebenaran.
Maklumat peribadi anda akan disimpan selagi ia diperlukan bagi memenuhi tujuan yang dinyatakan atau untuk mematuhi keperluan perundangan. Selepas tempoh tersebut, data akan dipadam atau dimusnahkan dengan selamat.
Jika terdapat sebarang percanggahan antara versi Bahasa Inggeris dan Bahasa Malaysia bagi Notis Perlindungan Data Peribadi ini, versi Bahasa Inggeris akan diguna pakai.
Untuk sebarang pertanyaan lanjut, sila hubungi: 603 – 8090 7777
